HotelNavigator is a proven tool for accommodations and their tourism associations / destinations when it comes to review management. All important platforms where guests can leave their comments such as tripadvisor, holidaycheck, booking.com and many more are gathered together in just one place.
The core product is the HotelNavigator Quality Certificate where all reviews are categorized and result in an overall rank. This demonstrates visitors of your website, or facebook fanpage, your class without re-directing potential guests to external booking sites. Thus, hotels are able to increase their direct bookings. Moreover, every HotelNavigator user is informed about whenever there are new reviews published.
The additional Online Questionnaire allows you to send an email automatically to your guests after they have left your premises or even via a tablet or terminal within your hotel. This digital form is in your own design with individual questions and all surveyed reviews are your own intellectual property. Further, you can add a digital guest book to your quality certificate to guarantee fresh, individual and positive content on your website.
Our semantic analysis shows you directly whether a comment is positive or negative and which part of your hotel or service was commented on. Moreover, you are able to benchmark yourself with your closest competitors or different entities of the same hotel group or cooperation.
Pricing is based on the number of rooms, and respectively on the number of hotels within a destination. From just 1,00 EUR per month.
HotelNavigator is absolutely a reliable tool with individual and innovative marketing services for our needs. We work successfully with its online certificate and review rankings in all Althoff Hotels. Through the semantic analysis of our guest comments, we are able to optimize further our quality management.Katja Fauth,